Warehouse Operations
Optimizing Warehouse Management System
Business Need
The client's Warehouse Management System faced frequent critical incidents, leading to costly operational downtime. These incidents disrupted warehouse operations, impacting efficiency and causing significant financial losses due to uncontrolled downtime.
Solution
The CA team analyzed historical incidents to identify patterns and set up monitoring for key parameters, including application servers, databases, networks, and peripherals like printers. This led to the creation of a unified dashboard for real-time ecosystem health monitoring. The team also implemented threshold-based alerts to pre-empt system downtimes, utilizing tools like SCOM for server alerts, Spotlight for database health monitoring, and network packet and device health tracing. Additionally, the team identified and optimized maintenance windows to suit the 24x7 warehouse operations.
Highlights
Outcome
Achieved over a 20% reduction in Critical and High incidents, preventing loss of several million dollars in downtime costs. Enhanced visibility into the Warehouse Management System's health, leading to the establishment of an SOP for system outages. This iterative improvement process facilitated a successful transition from on-premise to cloud hosting.