Retail/B2B
Centralized Platform for Retailers
Business Need
The client faced challenges in retailer engagement and needed a comprehensive solution to provide retailers with easy access to various tools and information related to orders, products, and promotions.
Solution
The CA team developed a centralized platform for retailers, available as both web and mobile apps. This platform offers access to several retailer tools and includes a chatbot to assist with order inquiries, product details, promotional information, sales techniques and tips. The chatbot provides real-time support, enhancing user experience and ensuring retailers have the information they need at their fingertips.
Highlights
Centralized access to multiple toolsB2C authenticationChatbot AssistanceRetailer Order TrackingProduct informationProduct recommenderAccess to analytic tools
Outcome
The centralized platform significantly improved retailer engagement by providing single window access to all necessary tools and information. The inclusion of a chatbot ensured quick and efficient support, enhancing retailer satisfaction and enabling them to engage better with customers. This solution streamlined operations, facilitated better communication, and improved overall efficiency in managing orders, products, promotions and sales.
PREVIOUSSmart Shopping Aid
NEXTRetail Analytic Tools